General Rules and Policies

To maintain a safe, clean & enjoyable facility, all rules and policies are mandatory for all guests.

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      Amazone Playzone Facility

• The main play area of the Amazing Zone is designed for children under the age of 12

• The toddler area in the Amazing Zone is designed for children under the age of 3

• The Adventure Zone is designed for children ages 5+

• Please choose the appropriate equipment for your child or children to play on

• Parent or guardian (ages 18+) should stay with the children in our facility. They cannot leave the children by themselves unattended

• No running, pushing, chasing, or any rough play will be permitted in the playground or on the equipment

• No climbing on the nets inside or outside the equipment

• No climbing or leaning on the fence

 

      Health and Safety

• Please remove any jewelry that may snag on parts of the structure as well as loose articles from your pockets before playing

• Eye glasses, if not absolutely necessary, should be removed

• Management is not responsible for your children’s safety or any injuries that may result during play, or through inappropriate use of the equipment

 

      Waiver Must Be Signed

• Everyone who accompanies a minor must fill out a safety waiver before entering the premises

 

      No Shoes or Strollers Inside

• For hygienic reasons, our entire facility is a socks only environment

• No shoes or bare feet are allowed (This applies to both adults and children)

• Strollers must be left at the front entrance

 

      No Outside Food or Drinks

• Due to health and safety reasons, no outside food or drinks are permitted

 

      No Food or Drinks Outside of the Café Area

• To maintain a clean play environment, food and drinks are restricted to the café area

• Bottled water is the exception to this rule, however it is not allowed on the play structure

 

      Zero Tolerance

• Any aggressive, dangerous or disturbing behaviour to staff or others in the facility will not be tolerated

     

      Obey the Signs

• Some of the play structures have specific rules which must be read before allowing your children to play

 

      Leave at Home

• Please leave any sharp objects at home, in a locker or in your vehicle before entering the facility

• Common sharp objects include poppy pins, clothing pins, brooches, nail clippers etc.

 

 

Party Room Policies

In addition to the General Rules and Policies, parties have a few further regulations.

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      Deposit

• A $100.00 deposit is required to book a party

• The deposit is non-refundable, however it is transferable should you choose to cancel your party

 

      Decorations

• We will provide tablecloths, napkins, cups, plates and cutlery for the party

• Latex balloons are not permitted due to allergies (Foil balloons are acceptable)

• No nails or duct tape are allowed on the walls or ceiling

• Any decorations you may bring will be set up for you in the room by your party coach

 

      Room Time

• Your 90 minutes of private room time begins at the time you booked your party

• Early access to your room is not permitted

• Please arrive a half hour prior to your booking to ensure registration will not cut into your allotted rental time, and to allow our party coaches enough notice to set up any decorations you may bring

 

      Method of Payment

• We accept Master Card, Visa, debit and cash

• If you do not have a credit card for payment, or choose not to leave your credit card information on file, a driver’s licence or any government issued photo ID will be required when checking in for the party

• Your credit card, or ID, will be held in a secure place until the end of the party and will be returned to you after the remaining balance has been paid in full